Returns & Exchanges
GraduationSource will gladly accept returns for items that are in new and resalable condition within 15 days of order receipt. These items must be new in appearance with their packaging fully intact.
You may send returned items meeting the standards of our return policy to:
Please Note: Items returned to locations other than the designated return facility will not be considered for credit.
We recommend selecting a shipping method that includes a tracking number. Please include a copy of the sales order or packing slip with your shipment to expedite return handling. Shipping charges are not refundable.
Exchanges are handled as separate and new transactions. To make an exchange, please follow the above return process, and then place a new order for the items you would like.
Damaged or Incorrect Items
Send a photo of your damaged or incorrect items to [email protected] and one of our team members will promptly work towards sending you a replacement.
We’re sorry, but custom and made to order items, or items bearing any sort of personalization, cannot be returned or exchanged.