Researching a reliable graduation partner?

Researching a reliable graduation partner?

Learn how we work.
Our Approach
Know what you need for your school?

Know what you need for your school?

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Seeking an affordable graduation kit?

Seeking an affordable graduation kit?

Explore our cap & gown packages.
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  • How do I place an order?

    We accept both online and offline orders. To place an order online please navigate to the shop now category in the top navigation. To place an order offline please download our order forms. Instructions on submitting offline orders are included on the order forms.

  • How quick will I receive my order?

    All orders for "stock products" will ship out within 10 business days.
    We offer "rush handling" which reduces our order handling time to 3 business days. (Rush handling options are displayed in checkout)
    If your order contains a "special order product" your order handling time will be 40 business days.

  • How much does shipping cost?

    Shipping rates are based on order subtotal.
    Please see our shipping & handling page for rates.

  • How do I check on the status of my order?

    To check the status of your order please use our order status page.

  • How do I cancel my order?

    To cancel your order please call: (800) 352-6162 or email us at [email protected] .

  • I want to return my purchase! What do I do?

    You can return unused, non-customized items by following our return process. For full steps, visit our returns & exchanges policy page.

  • How long does it take for me to get a refund

    Once we receive and inspect your return, refunds are processed within 48 business hours. Credit card refunds may take 5-10 business days to appear, and check refunds take 2-4 weeks to arrive.

  • Can I return my custom product?

    All Special Order items cannot be returned. If we made an error or your item arrives defective, contact us within 7 days and we’ll fix it at no cost to you.

  • Missing, Damaged, Incorrect Product(s)

    If your order arrives damaged, incorrect, or missing items, contact us within 7 days.

  • Out of Stock, delays in shipping

    During peak graduation season, some items may be backordered or unavailable.

  • What is Bumping a Size?

    We may “bump” your gown or tassel to the closest available size to ensure on-time delivery.

  • The shipping company has lost my package! Now what?

    Contact us at [email protected] or (800) 352-6162.

  • If I am shipping my order outside of the United States, does GraduationSource pay for customs fees, duties, and taxes?

    For more details, please visit our shipping & handling page.

  • Out of Stock?

    For more details, please visit our shipping & handling page.

  • Missing or Damaged Item/Lost Shipment?

    Reach us anytime at [email protected] or (800) 352-6162.

  • Where is GraduationSource located?

    200 Pemberwick Road
    Greenwich, CT 06831

  • When was the company founded?

    GraduationSource traces its roots to the 1960's under Carl Gordon. For more information on the history of Graduationsource, read Our Story.

  • Who do I contact for Media Inquiries?

    Please contact [email protected] for for all Media inquiries.

  • How do I apply for a job at GraduationSource?

    Visit the Careers Section of our website to see our current opportunities. GraduationSource is always looking for talented individuals to join our team. Send us your resume today even if you don't see an opportunity posted that is a direct fit and we will be in touch when relevant opportunities come up.