Frequently Asked Questions
We accept both Online and Offline orders. To place an order online please navigate to the Shop Now category in the top navigation. To place an order offline please download our order forms. Instructions on submitting offline orders are included on the order forms.
All Orders for "Stock Products" will ship out within 10 Business Days.We offer "Rush Handling" which reduces our order handling time to 3 Business Days. (Rush Handling options are displayed in Checkout)If your Order contains a "Special Order Product" your Order Handling time will be 40 Business Days.
Shipping Rates are based on Order Subtotal. Please see our Shipping & Handling page for rates.
To check the status of your order please use our Order Status page.
To cancel your order please call: (800) 352-6162 or email us at [email protected].
Full-priced merchandise can be exchanged and/or returned within 14 days of receipt. Returns and exchanges will only be honored if the standards of our Return Policy are strictly adhered to. Submit Your Return / Exchange RequestAll Special Order items, including those advertised as having a 4-6 week production time or any item that has been personalized, cannot be returned. This includes, but is not limited to, Custom Gowns, Custom Stoles, Diplomas, and Diploma Covers.
Returns that pass inspection will be cleared for a credit memo. The credit will appear on your account within 30 days of passing inspection and carry a 15% re-stocking fee.
All Special Order items, including those advertised as having a 4-6 week production time or any item that has been personalized, cannot be returned. This includes, but is not limited to, Custom Gowns, Custom Stoles, Diplomas, and Diploma Covers.
200 Pemberwick RoadGreenwich, CT 06831
GraduationSource traces its roots to the 1960's under Carl Gordon. For more information on the history of Graduationsource, read Our Story
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