Frequently Asked Questions

Ordering

How do I place an order?

We accept both Online and Offline orders. To place an order online please navigate to the Shop Now category in the top navigation. To place an order offline please download our order forms. Instructions on submitting offline orders are included on the order forms.

How quick will I receive my order?

All Orders for "Stock Products" will ship out within 10 Business Days.
We offer "Rush Handling" which reduces our order handling time to 3 Business Days. (Rush Handling options are displayed in Checkout)
If your Order contains a "Special Order Product" your Order Handling time will be 40 Business Days.

How much does shipping cost?

Shipping Rates are based on Order Subtotal.
Please see our Shipping & Handling page for rates.

How do I check on the status of my order?

To check the status of your order please use our Order Status page.

How do I cancel my order?

To cancel your order please call: (800) 352-6162 or email us at [email protected].

Returns

I want to return my purchase! What do I do?

Full-priced merchandise can be exchanged and/or returned within 14 days of receipt. Returns and exchanges will only be honored if the standards of our Return Policy are strictly adhered to. Submit Your Return / Exchange Request
All Special Order items, including those advertised as having a 4-6 week production time or any item that has been personalized, cannot be returned. This includes, but is not limited to, Custom Gowns, Custom Stoles, Diplomas, and Diploma Covers.

How long does it take for me to get a refund

Returns that pass inspection will be cleared for a credit memo. The credit will appear on your account within 30 days of passing inspection and carry a 15% re-stocking fee.

Can I return my custom product?

All Special Order items, including those advertised as having a 4-6 week production time or any item that has been personalized, cannot be returned. This includes, but is not limited to, Custom Gowns, Custom Stoles, Diplomas, and Diploma Covers.

Where is GraduationSource located?

200 Pemberwick Road
Greenwich, CT 06831

When was the company founded?

GraduationSource traces its roots to the 1960's under Carl Gordon. For more information on the history of Graduationsource, read Our Story

Who do I contact for Media Inquiries?

Please contact [email protected] for for all Media inquiries.

How do I apply for a job at GraduationSource?

Visit the Careers Section of our website to see our current opportunities. GraduationSource is always looking for talented individuals to join our team. Send us your resume today even if you don't see an opportunity posted that is a direct fit and we will be in touch when relevant opportunities come up.

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