Frequently Asked Questions

How do I place an order?

We accept both Online and Offline orders. To place an order online please navigate to the Shop Now category in the top navigation. To place an order offline please download our order forms. Instructions on submitting offline orders are included on the order forms.

How quick will I receive my order?

All Orders for "Stock Products" will ship out within 10 Business Days.
We offer "Rush Handling" which reduces our order handling time to 3 Business Days. (Rush Handling options are displayed in Checkout)
If your Order contains a "Special Order Product" your Order Handling time will be 40 Business Days.

How much does shipping cost?

Shipping Rates are based on Order Subtotal.
Please see our Shipping & Handling page for rates.

How do I check on the status of my order?

To check the status of your order please use our Order Status page.

How do I cancel my order?

To cancel your order please call: (800) 352-6162 or email us at [email protected].

I want to return my purchase! What do I do?

Full-priced merchandise can be exchanged and/or returned within 14 days of receipt. Returns and exchanges will only be honored if the standards of our Return Policy are strictly adhered to. Submit Your Return / Exchange Request
All Special Order items, including those advertised as having a 4-6 week production time or any item that has been personalized, cannot be returned. This includes, but is not limited to, Custom Gowns, Custom Stoles, Diplomas, and Diploma Covers.

How long does it take for me to get a refund

Returns that pass inspection will be cleared for a credit memo. The credit will appear on your account within 30 days of passing inspection and carry a 15% re-stocking fee.

Can I return my custom product?

All Special Order items, including those advertised as having a 4-6 week production time or any item that has been personalized, cannot be returned. This includes, but is not limited to, Custom Gowns, Custom Stoles, Diplomas, and Diploma Covers.

Missing, Damaged, Incorrect Product(s)

Once we can verify your claim, we will be happy to replace the product or order in question. Please note replacing items can only be reshipped FedEx Ground for no additional charge. If you needed it expedited, an additional fee will apply. This is another reason we cannot stress enough to please order early and inspect the shipment as soon as it's delivered.

Out of Stock, delays in shipping

Due to our products flying off the shelves, especially during graduation season, certain items may be backordered or out of stock. Since our inventory is constantly changing, items that say "In Stock" may not be in real time. We strongly encourage you to order as early as possible so we can fulfill your order as placed. If the item(s) you purchased will not be in stock before your need-by date, our customer care team will work with you as best as we can. Whether it's switching a color, size or item in its place or offering you a credit/reimbursement, we are here to help. We strive to ship all our stock orders within 72 hours; however, backordered items can sometimes cause unforeseen delays. Feel free to follow up on your order with our customer care team if you've noticed a delay in shipping.

What is Bumping a Size?

We know time is of the essence when it comes to ordering your graduation regalia, so we want to do everything in our power to make your need by date! Occasionally, a popular item or size will run out of stock so it may be necessary to bump or swap out the item to make your graduation. A size bump on a gown or tassel can often go unnoticed by the graduate as the difference in length is typically only about 2 inches longer or shorter. This is not a common occurrence but sometimes necessary when items are out of stock and the order is time sensitive.

FedEx has lost my package! Now what?

On the rare occasion, packages may get lost or delayed in transit. If you believe this has happened, you can take the following steps: First, try calling 1-800-GOFEDEX and provide your tracking number to confirm it's lost. Next, please contact our customer care department right away to discuss your options. You can email [email protected] or call 1-800-352-6162 to open a case so we can begin our investigation. We will file a claim with Fed Ex, but it will take some time to go through. If the order is time sensitive, we recommend placing a new order instead of waiting for the outcome on the claim. Once a claim has been processed and validated, a credit or reimbursement will be issued.

Out of Stock?

Due to our products flying off the shelves, especially during graduation season, certain items may be backordered or out of stock. Since our inventory is constantly changing, items that say "In Stock" may not be in real time. We strongly encourage you to order as early as possible so we can fulfill your order as placed. If the item(s) you purchased will not be in stock before your need-by date, our customer care team will work with you as best as we can. Whether it's switching a color, size or item in its place or offering you a credit/reimbursement, we are here to help. We strive to ship all our stock orders within 72 hours; however, backordered items can sometimes cause unforeseen delays. Feel free to follow up on your order with our customer care team if you've noticed a delay in shipping.

Missing or Damaged Item/Lost Shipment?

Once we can verify your claim, we will be happy to replace the product or order in question. Please note replacement orders can only be reshipped FedEx Ground for no additional charge. If you needed it expedited, an additional fee will apply. This is another reason we cannot stress enough to please order early and inspect the shipment as soon as it's delivered.

Where is GraduationSource located?

200 Pemberwick Road
Greenwich, CT 06831

When was the company founded?

GraduationSource traces its roots to the 1960's under Carl Gordon. For more information on the history of Graduationsource, read Our Story

Who do I contact for Media Inquiries?

Please contact [email protected] for for all Media inquiries.

How do I apply for a job at GraduationSource?

Visit the Careers Section of our website to see our current opportunities. GraduationSource is always looking for talented individuals to join our team. Send us your resume today even if you don't see an opportunity posted that is a direct fit and we will be in touch when relevant opportunities come up.

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