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Posted on May 16, 2013
I rarely send in comments on customer service, but Jeremy has been so great I had to let you know how much credit he does your company. A few weeks ago, Jeremy helped me with a large order of masters hoods and gowns. Very efficient, organized and helpful. When he really sprang into action is when some back office confusion caused someone else to call me and tell me that my order was not going to go through because of various reasons. Jeremy was incredibly responsive and made sure that my order did go through as promised and I stopped getting phone calls from people with incorrect information. Today, when I went to order the graduate caps and gowns, I was told by a customer service rep that no one was available to take my order today because it was custom. We are on a tight timeline - so I thought - Jeremy - he's my go to guy and emailed him for help. Jeremy once again sprang into action, created a path to get my order completed, and made everything as simple and efficient as it should be. So, while my experience with GraduationSource has not always been smooth, Jeremy has made it all work out in such a pleasant, efficient and "helping me not freak out" manner - I had to let you know he is an absolute superstar. I hope you all appreciate him as much as I do.
Posted on May 15, 2013
To Whom It May Concern,
Today I was helped by Karen V regarding 3 separate issues with our orders from Nevada Career Institute. She was amazing. She understood my questions and issues and responded with inflection in her voice. She made my day with her help!
Posted on May 14, 2013
I would like to tell you that Terri was wonderful and has helped make graduation a breeze. Terri is wonderful to work with.
Neal MAth and Science Academy
Posted on May 13, 2013
Wow!!! i was not sure what company to go with for ordering graduation packages for our preschool? after talking to several companies karen v excellent customer service skills and knowledge of product was the deciding factor in my decision to go with your company. she was very courteous friendly and new exactly how to assist me. I feel she is a valuable asset to your company, you are lucky to have her as i was lucky to have her assist me.
Thank You Karen V
Posted on May 12, 2013
It was my first year ordering gowns for Curran Middle School Graduation and Shakira provided patient and thorough service. She explained step by step what I needed to do to place my order and even pointed out some of the common pitfalls to ensure my success. I could not have been more satisfied with the service I received.
Curran Middle School
Posted on May 11, 2013
I am writing to tell you of the EXCEPTIONAL service we have received from Karen V. We are an alternative high school, so we have graduates from September through June, not just one time. We also have 5th year seniors. Because we have such a diverse student body, we cannot always estimate with certainty how many gowns we will need. Some students seem to be passing and then at the last minute they will not. Some students do not seem like they will make it at all and THEN all of a sudden they power up and then want to order a gown. Karen is so flexible and helpful during all of these changes. As of now I think we have had to change our order at least 4 or 5 times and NEVER does she sound the slightest bit upset. We have also had to adjust sizes which means she has to re do the numbers again.
She is kind, courteous and extremely pleasant to deal with which is why we only use Graduation Source - because the customer service and quality is unbeatable!
Thank you again,
Renaissance High School
Posted on May 11, 2013
Frederick Douglass Academy Middle School. Just want to say Thanks again, we have used GraduationSource for the past few years and the customer service has always been GREAT and the delivers are always speedy.
FDAMS Parent Coordinator
Frederick Douglass Academy Middle School
Posted on May 10, 2013
Thank you so very much for the helpful, speedy order.
I phoned late yesterday and had the Graduation Stoles in
my office this morning. Tara A was most helpful with
taking and processing my order. I will most certainly
remember your company next year.
Elizabeth (Betty) D
SGA Office Administrator
Posted on May 9, 2013
We received our caps and gowns today and we couldn't be more thrilled. First, we were not expecting them so early and the quality was excellent. We are so pleased with the service we got and we will be using your company from years to come.
Brindlee Mnt. Primary School
Posted on May 8, 2013
I have been working with Shakera on a tassel and sigma order for our GED graduation this year. She responded quickly and cordially to all my e-mail questions and promptly sent me a quote. I spoke with her this morning to actually make the order and she was friendly and thorough.
Thank you so much for providing good customer service.
NCCC Adult Education